Can't answer calls on the headphones.The other
side can't hear me.
1:Open the phone's settings and navigate to the Bluetooth section.
Ensure that the headphones are selected as the audio output
device for both media and calls. For instance, on an iPhone, go
to Settings > Bluetooth and select the connected headphones
to confirm the audio settings.
2: In the phone's Bluetooth settings list, find the paired head
phones.
Make sure the option for allowing the headphones to handle call
audio is enabled. For example, on an Android device, in the
Bluetooth settings, tap on the gear icon next to the headphones'
entry and ensure the "Phone audio" option is toggled on.
3:Inspect the phone's screen and physical buttons to ensure
that the Mute function has not been accidentally activated
during the call.
If the Mute button is on, disable it to allow your voice to be
transmitted through the headphones to the other party.
We hope above tips help you address the problems you
encounter with your Bluetooth headphones. If the issues persist,
please feel free to contact customer service for further assis
tance.
